Returns & Refunds

The short version

These are food products, so we can't accept casual returns — but if anything arrives damaged, incorrect or below the quality we promise, we will make it right with a replacement or refund.

Damaged or incorrect orders

• Report the issue on WhatsApp within 7 days of delivery, with photos of the pack and contents (an unboxing video helps settle courier damage claims fastest).
• We'll send a replacement or refund the item — your choice — once the issue is confirmed.
• Refunds are made to the payment method used, within 5–7 working days of confirmation.

Quality concerns

If a product doesn't match what we describe — off smell, foreign matter, adulteration of any kind — tell us immediately. We source in small lots and can trace every batch back to the farm, so genuine quality reports help us and the farmers we work with.

What we can't accept

• Returns of opened food packs without a quality issue.
• Softened jaggery in humid weather — that's natural cane-sugar behaviour, not spoilage (see our FAQ for storage tips).

To start a return, message us on WhatsApp with your order details.